Frequently Asked Questions
WHEN WILL MY ITEMS BE DISPATCHED?
1-2 working days for clothing items to be dispatched.
Next day dispatch for Oh4Bitz orders, provided they have no clothing with order.
Custom made orders, i.e Whakapapa and pepeha items are made to order.
These items please allow 5-10 working days to be printed and dispatched.
DO YOU SHIP OVERSEAS?
At this stage we only ship to Australia.
Unfortunately we can not offer cheaper prices at this stage.
HOW LONG DOES SHIPPING TAKE?
NZ TRACKED COURIER 1-3 working days (usually overnight)
AUSTRALIA TRACKED COURIER 7-14 working days
Once package has been picked up by the courier it is out of our control.
We ship with GoSweet Spot .
CAN I EXCHANGE/RETURN SALE ITEMS?
We do not accept returns on sale items.
WHERE ARE MY ITEMS THAT I PURCHASED??
Every purchase will receive a confirmation of order email.
When purchase is dispatched you will also receive a email with tracking number.
Please check your junk/spam folders for these emails as unfortunately sometimes they slip into these folders.
If you are having trouble tracking your items please contact the courier company with your tracking number.
Once items leave our premises, it is out of our control.
However if there is any trouble with not receiving items please contact us firstname.lastname@example.org and we will do what we can to help.
NEED HELP WITH SOMETHING ELSE?
Please feel free to reach out and contact us at email@example.com
We will endeavour to get back to you within 48 hours.